This module focuses on the way to assess the built environment and services offered, according to Universal Design principles.  It presents instruments to collect information along the entire “accessibility chain” (physical access of the built environment, service design and customer support, information and ICT, transportation). The module also raises awareness of the critical steps of a collection tool. 

Skills – LEARNING OUTCOMES 

The trainees will be able to:

1. Identify an accessible product/service
2. Evaluate the accessibility of a product or service
3. Measure and describe and photograph key accessibility features and barriers, using appropriate tools and methods
4. Evaluate the quality of facilities and services in terms of their accessibility for different types of users.

Theoretical-technical skills: 

1. Understanding of key concepts and issues in the collection of accessibility data related to tourism facilities and services,
2. To know principles and good practice in presenting accessibility information for visitors with disabilities and specific access requirements 

 Contents

• Presentation of key evaluation criteria and their use
• Presentation of different schemes for analysing accessibility
• Presentation on how to verify and evaluate accessibility
• Practical examples for assessing accessibility
• Photo material of good and bad examples
• Legislation and its influence on accessibility
• Managing and use of a collection tool
• OSSATE Photo and measurement Guide
• ENAT Access Statement (from Pantou.org)
• Other Accessible Information Schemes (AIS) 

Duration. Face to face – 10 hours, E-learning – 3 hours. Total 13 hours.

Module 4 Description

Handouts_Module 4