Families Small Children and Older People 7
Consideration shall be given to the evaluation of accessibility of services for families, including pregnant women, small children and older people.
Venues that are considered family friendly must devote maximum attention to the needs of families. They provide all the space and equipment necessary for a family welcome, with care and attention for the well-being of the whole family and for the safety of the spaces dedicated to small children (e.g. playgrounds) and teenagers (e.g. sports areas).
The review, to be performed according to the principles listed at the beginning of the chapter, and the subsequent evaluation of the facilities varies according to the type of building, and takes into consideration the following aspects:
1. Hotel facilities:
- large rooms or Family-rooms suitable for families with children;
- rooms suitable for use by older people, taking into account current accessibility regulations;
- possibility of connecting rooms for those with grown children or those travelling with older people;
- availability of beds with side rails, cots, bottle warmers, changing mats and baby baths;
- baby “Welcome-kit” with baby-care products;
- in-house entertainment service with animation at set times of the day;
- well-equipped and safe games room, an indoor and outdoor space dedicated to games;
- kitchen for mothers or corner with equipment for early childhood;
- recreational or sports area with swimming pool or games suitable even for the little ones;
- flexible hours for check-in and check-out and for the main meals, so as to ensure that children and older people can eat even in advance of other guests;
- catering areas created ad hoc (see point 2, below);
- medical and paediatric assistance or availability of small pharmacy (including paediatric);
- organization of shows or theme parties;
- family packages with discounted prices or discounts for children;
- private parking and easy access;
- connections to the beach or to the sports areas to allow easy transfers to families and older people;
- laundry service included or on request
- baby-sitting services.
2. Catering facilities:
- healthy menus for children;
- availability of high chairs, footrests, cutlery and dishes suitable for ‘baby’;
- placemats to colour at the table with crayons or pencils;
- (possible) animation service;
- Toilets: large and with WC for parents and children, as well as the changing area for baby.