• Level access to the pavement or pedestrian access route
• Adequate size (width and length), including access/safety zone 

• Provide entrances/entrance doors  and gates of adequate width and height for all users, including persons using wheelchairs and other mobility devices. 
• Avoid revolving doors and turnstiles; provide and report facilitated access; favour automatic openings; in case of horizontal sliding doors, pay attention to the manoeuvrability of the opening system. 

• Of adequate width according to the frequency of use to allow users to move and pass each other easily, including wheelchair users, parents with push-chairs and people using mobility aids;
• Of adequate height to allow free passage (e.g. under overhanging signs or branches)
• With level access and free of obstacles 
• With a smooth and firm surface (e.g. avoiding loose gravel, porphyry cubes and paving with large gaps) . Avoid thick carpets indoors to allow easy circulation and manoeuvring of wheelchairs. Carpets should be firmly fixed, without loose parts or ends. 
• With provision of seating where necessary for users to rest.    

• Signpost vertical connection elements to notify the user about their presence and location.
• Consider providing stairs beside and in addition to ramps. Ramps may be the only solution for persons who cannot use steps or stairs, but other people may prefer to use stairs.
• Avoid curved ramp flights, as they are more difficult to negotiate for some persons with mobility devices. 
• Provide ramps with low gradient and appropriate length between landings, to allow comfortable, safe and independent use. 
• Ramps that may have a steep gradient can only be of limited length. 

Ramps must have:

• Continuous support handrails on both sides throughout the full length and at a height suitable for persons using wheelchairs or other mobility devices and for persons who have difficulties in walking and/or balance. Consider the provision of a second lower handrail, especially in public areas and buildings, as this benefits children and persons of short stature. 
• Adequate clear surface width between the handrails to allow unobstructed passage for all individuals, including those using wheelchairs or other mobility devices. The width may vary and be determined by the expected level of use of the ramp in both directions.
• Level landings of adequate size at the top and the bottom and intermediate ones where necessary. 
• Edge protection, of a minimum height above the ramp and landing surface to prevent wheels or walking aids falling or moving off the edge of the ramp and therefore avoid accidents. 

Provide stairs with steps of appropriate height for ease of use, and with handrails (as for ramps) 

• Adequate door width and car (cabin) size to allow a wheelchair user to use the lift
• Operating buttons at an appropriate height and numbers contrasting with background, with tactile or Braille numbers
• With audible announcement of stops. 

Provide stair lifts and platform lifts only where a lift cannot be installed. 

• At dual heights, suitable for both standing and seated persons or persons of short stature.  
• With adequate knee space between the floor surface and the underside for a seated person including those using a wheelchair or other mobility device.

• With good lighting and away from sources of noise, to allow ease of hearing and lip-reading.
• Avoid widows behind the operator to minimise hindrance from glare. 
• When counters are equipped with a glazed security screen, consider providing a hearing enhancement system (e.g. an induction loop) and clearly marked, to assist hearing-aid users and to facilitate conversation.

Provide phones compatible with hearing aids or amplified, telephone with fax, computer with simultaneous transcription program, notebook, sheets, blackboard. 

• Doors of adequate width and height for all users, including persons using wheelchairs and other mobility devices.
• Doors with handles that are easy to operate with one hand.
• Doors which require low effort to operate
• Glass doors and large glass panels with horizontal contrasting markings on two eye levels to avoid collisions.

Accessible public toilet(s) with:

• Doors with minimum width to allow access to persons using a wheelchair. Outward opening doors equipped with a horizontal pull handle on the inside part of the door.
• Suitable size and layout and clear manoeuvring space for persons using wheelchairs to allow frontal, oblique and lateral transfer to and from the toilet seat. 
• Horizontal grab rails on both sides of the toilet and at an equal height to support users when transferring to and from the toilet seat. Grab rails capable of folding away where there is an approach space at one or both sides of the toilet, to allow the user to make a lateral transfer.

• Toilet flush mechanism easy to reach and operable with one hand.
• An independent water supply beside the toilet seat
• An emergency alarm pull cord.
• Space to allow a frontal or oblique approach of washbasin for persons using wheeled mobility devices.
• Accessible washbasin without a central leg, at suitable height and with underside knee and toe clearance to allow unobstructed approach and use for persons using a wheelchair.
• Tap on washbasin easily reached and operable with one hand.
• Mirror above the washbasin with its lower edge at a suitable height to allow viewing by both seated and standing persons.

Always take care of the position, height and the accessibility of the accessories: dispensers cover-tablet, toilet paper holder, shower-bidet beside the vessel or automatic systems of personal hygiene, flushing, soap dish, manual or electric towels, mirror, waste container 

Note that in large transport facilities and retail and leisure complexes Changing Places (CP) facilities should be provided. 

Where there is limited space available, the baby-changing facility may be placed within a unisex accessible toilet. 

• Provision of an accessible changing table, either wall mounted and adjustable in height, or permanently fixed at a suitable height, which is suitable for a person using a wheelchair to access and use.
• Provision of an accessible washbasin with unobstructed knee clearance for persons using a wheelchair and with an easily operable tap. 
• Provision of an accessible table or shelf with nappies or of an accessible nappy vending machine. 
• Accessories (e.g. soap dispenser and towel hooks) appropriately positioned to be easily reached and used by persons using a wheelchair. 

• Position the signs at suitable heights to be easily read by standing and seated persons (e.g. wheelchair users), but in such a way as not to constitute an obstacle or danger to other users, such as blind persons. 
• Text with colour contrast and large fonts. Use of pictograms as appropriate to assist people with learning difficulties or those who do not understand the local language. 
• Use of  tactile maps and scale models, where appropriate.  
• For paper material, consider the parameters of good readability. If possible, make some copies in enlarged characters and possibly in Braille.  

• Captions must have plain and legible text, using linear and clear large fonts, with colour contrast. 
• Captions and panels must be provided in alternative formats to support all users, including blind and partially sighted persons. 
• Provision of audio information support blind persons, as well as many other visitors to have a better experience and understand  exhibits. 

Accessible interactive devices benefit many users and support understanding of the content of an exhibition.

Provision of sufficient lighting, to allow displays to be easily viewed by partially sighted persons.

• Facilities with level access.
• Adequate space between adjacent tables, to allow unrestricted access to persons using wheelchairs or other mobility devices and walking aids. 
• Bars counters, self-service counters and payment counters at suitable height or with a lower section to accommodate persons using a wheelchair or other mobility devices, as well as, persons of small stature.
• Provision of some accessible dining tables and at least one for each area of tables with adequate knee clearance and for persons using a wheelchair and for assistance dogs and preferably with a central leg. 
• Provision of a variety of chairs with or without armrests and with back support. 
• Good lighting to allow lip reading and easy reading of menus
• Menus available in large print 
• Special diet menus available 
• Menus with declaration of ingredients/allergens. 
• Provision of an accessible public toilet where required by law.

• Devices positioned at a height allowing easy viewing and use by standing or seated persons.  
• Avoid provision of devices that only have a touch-screen interface, as these are unsuitable for blind people and persons with low vision. 
• Choose devices that have audio support. Provide internet stations with high readability/enlarged text solutions, speech synthesis, raised keyboard, Braille keyboard, empty space below, removable seats or, if fixed, movable to the side for people in wheelchairs.