This module allows participants to examine the diversity of tourists with access needs, including people with various types of disabilities, referring to their specific requirements, so as to choose appropriate services/products for each customer. Participants will then examine the possibility to develop service solutions for different types of customers, as well as necessary improvements which can serve the broadest number of users.

Skills – LEARNING OUTCOMES 

The trainees will be able to:

1. Understand the disability/special needs  in the context of the particular tourism service; 
2. Recognise special needs linked to the different types of disabilities 
3. Anticipate the need of customized service/environment  for the different types of customers
4. Design service structures which include the widest range of users

Theoretical-technical skills: 

• To know the characteristics of different typologies of disabilities 
• To know the main access needs of tourists related to different disabilities 
• To know how the design of the service/offer should match the access needs of customers
• To know what are the main problems and barriers encountered in the existing tourism offer by people with disabilities and others who may have specific access requirements 

Contents

1. The I.C.F. (International Classification of Functioning, Disability and Health)
2. The different types of disabilities and other users (short description):

• Physical disabilities:

1. 1. • – mobility impairments;
      • – motor impairments. 

• Sensory impairments:

• • • – blindness and low vision;
    • – hearing loss and deafness;
    • – impaired or reduced sense of touch;
    • – impaired or reduced sense of smell and taste.

• Cognitive impairments/ learning difficulties:
• Other users:

• • • – seniors; 
    • – families with the developing child; 
    • – people of very large or very small stature;
    • – having speech impairment;
    • – not understanding the language;
    • – having allergies;
    • – epileptic. 

 3. Barriers, dangers and facilitators encountered in the existing tourism offer by people with disabilities and others who may have specific access requirements.

4. Support instruments and equipment for the different types of disabilities and other users:
   • • – physical disabilities;
     • – sensory disabilities;
     • – cognitive impairments;
     • – other users.
5. The design of the service/adaption for the special needs of the customers. 
6. Examples of good practices of accessible services by the different types of customers.
7. Tourism experience by the people with the specific access requirements. 

Duration. Face to face – 5 hours, E-learning – 3 hours. Total 8 hours.

Module 2 Description

Handouts_Module 2