| MODULE 2. THE ACCESS NEEDS OF TOURISTS WITH DISABILITIES AND OTHERS
(total: 8h) |
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| Learning Outcomes | Duration (h) | Plan (F2F, e-learning) | ||
| Topics/Contents | Activities/tasks for trainees | Learning Resources | ||
| 1. Anticipate the need of customized service/environment for the different types of customers | 1 /1
(face-to-face/ e-learning) |
|
Identification of own/ colleagues’ possible special access requirements for particular tourism service.
Discussion on the questions that might be important to service personnel working for a tourism service provider, and find possible solutions for provided situations. |
Practical ICF manual: https://www.who.int/classifications/drafticfpracticalmanual2.pdf?ua=1
The ICF framework: https://www.unece.org/fileadmin/DAM/stats/documents/ece/ces/ge.13/2008/zip.2.e.pdf Video about ICF usability: https://vimeo.com/164742298 ICF e-learning tool/ quiz: https://www.icf-elearning.com |
| 2. Understand the key points of the service for the clients with the specific access requirements | 1
(face-to-face learning) |
Peculiarities of specific impairments and their caused disabilities | Absorption of the information about specific impairments/needs:
|
Invisible disabilities:
https://www.disabled-world.com/disability/types/invisible/ Motor/mobility impairments: https://www.disabled-world.com/disability/types/mobility/ Solving the communication difficulties: Simulation activities to understand issues of people with visual/hearing impairment: https://www.teachingvisuallyimpaired.com/simulation-activities.html http://www.hearinglikeme.com/hearing-loss-simulator/ Tourism services for the older tourists: http://www.silvertourism.eu/ficheros/archivos/2017_10/io2FinalVersionOpt.pdf Travel experiences of the customers with the specific access needs (e.g. Story of the world explorer who travels blind: https://www.mappingmegan.com/can-blind-people-travel/ |
| 3. Respond adequately to the specific needs expressed by the different types of customers
|
2 /1
(face-to-face/ e-learning) |
Important tips for the tourism service provider to meet the specific needs of the different types of customers
|
Evaluation of the different products/services suitability for a person with specific access requirements.
Evaluation of the client needs / service solutions for a specific access requirements in line with the provided information/ examples.
|
Tourism examples, adjusted for persons with motor/visual/hearing/ impairments:
https://www.vangoghmuseum.nl/en/plan-your-visit/accessibility Treating People with Intellectual Disabilities with Respect: https://www.youtube.com/watch?v=nc9aAY6-ujQ Example of the hotel, welcoming clients having allergy https://www.hotelcalipolis.com/en/hotel/allergy-friendly-hotel/ Symptoms of allergic reaction necessary help: http://www.sja.org.uk/sja/first-aid-advice/illnesses-and-conditions/allergic-reactions.aspx
Symptoms of epilepsy/ necessary help: https://www.youtube.com/watch?v=4qWPFCFmRlI |
| 4. Design service structures which include the widest range of users | 1/1 (face-to-face/e-learning) | Recognitions of the possible barriers/ necessary amendments for the people with the specific access requirements | Review/ discussion on the examples of different possible service barriers and drafting of the plan to respond them in accessible way. | Physical obstacles for the people with the mobility impairments: https://www.youtube.com/watch?time_continue=4&v=IlyHpOMdbvY |