|MODULE 2. THE ACCESS NEEDS OF TOURISTS WITH DISABILITIES AND OTHERS
|Learning Outcomes||Duration (h)||Plan (F2F, e-learning)|
|Topics/Contents||Activities/tasks for trainees||Learning Resources|
|1. Anticipate the need of customized service/environment for the different types of customers||1 /1
||Identification of own/ colleagues’ possible special access requirements for particular tourism service.
Discussion on the questions that might be important to service personnel working for a tourism service provider, and find possible solutions for provided situations.
|Practical ICF manual: https://www.who.int/classifications/drafticfpracticalmanual2.pdf?ua=1
The ICF framework:
Video about ICF usability: https://vimeo.com/164742298
ICF e-learning tool/ quiz: https://www.icf-elearning.com
|2. Understand the key points of the service for the clients with the specific access requirements|| 1
|Peculiarities of specific impairments and their caused disabilities||Absorption of the information about specific impairments/needs:
Solving the communication difficulties:
Simulation activities to understand issues of people with visual/hearing impairment:
Tourism services for the older tourists:
Travel experiences of the customers with the specific access needs
(e.g. Story of the world explorer who travels blind: https://www.mappingmegan.com/can-blind-people-travel/
|3. Respond adequately to the specific needs expressed by the different types of customers
|Important tips for the tourism service provider to meet the specific needs of the different types of customers
|Evaluation of the different products/services suitability for a person with specific access requirements.
Evaluation of the client needs / service solutions for a specific access requirements in line with the provided information/ examples.
|Tourism examples, adjusted for persons with motor/visual/hearing/ impairments:
Treating People with Intellectual Disabilities with Respect:
Example of the hotel, welcoming clients having allergy
Symptoms of allergic reaction necessary help:
Symptoms of epilepsy/ necessary help: https://www.youtube.com/watch?v=4qWPFCFmRlI
|4. Design service structures which include the widest range of users||1/1 (face-to-face/e-learning)||Recognitions of the possible barriers/ necessary amendments for the people with the specific access requirements||Review/ discussion on the examples of different possible service barriers and drafting of the plan to respond them in accessible way.||Physical obstacles for the people with the mobility impairments: https://www.youtube.com/watch?time_continue=4&v=IlyHpOMdbvY|