2. The access requirements of tourists with disabilities and others
This module allows participants to examine the diversity of tourists with access needs, including people with various types of disabilities, referring to their specific…
3. Customer Service
This module examines all aspects of the relations between the tourism operators, or the service suppliers and the tourists as customers. The principles of…
4. How to measure accessibility of tourist environments and services
This module focuses on the way to assess the built environment and services offered, according to Universal Design principles. It presents instruments to collect…
5. Accessibility of information in the tourism sector
This module explains how to analyse collected accessibility data according to the needs of customers and how to be able to deliver structured information…
6. The Ability Advisor role: entrepreneurial skills – how can the TAD advisor act
This module explains how the Ability Advisors could apply their skills in different parts of the tourism chain. It is explained how the advisor…